Stato del Network Novità & Informazioni

Dear Clients,

The attack on KATLA is now being mitigated.

We will continue to monitor the server and update accordingly if there are any further attacks.

Tuesday, 9 April 2024, 08:18 (GMT)

Orangwebsite.com

UPDATE
Tuesday, 9 April 2024, 10:28 (GMT)

After reviewing this with the Network provider, it turned out that this was not a DDoS attack but a switch issue, the switch was faulty where the server was connected to, which in turn caused these packetlosses. This is also why the DDOS mitigation which is automatic did not intervene and protect the server. This situation has been remedied and the case should be resolved.

We apologize for any inconvenience this may have caused.

OrangeWebsite.com

Dear Valued Clients,

We regret to inform you that we are currently experiencing an outage in our Onapp environment (VPS Management system). This issue arose during a routine update gone wrong.. We sincerely apologize for any inconvenience this may currently be causing you.

Since 12:28 today, our team has been actively working on resolving the problem. We are making significant progress, and we are currently approximately 25% along the way to resolving the issue (It's all about time now).

We understand the importance of our services to your operations, and we want to assure you that restoring normal service is our top priority. Our dedicated team is working diligently to rectify the situation as quickly as possible.

We will continue to provide regular updates regarding the progress of the restoration efforts. We appreciate your patience and understanding during this time.

If you have any urgent concerns or questions, please don't hesitate to contact our support team. We are here to assist you.

Thank you for your understanding and cooperation.

TASK: DISK REPAIRS

16:50 Progress Update
We're currently around halfway through, we're currently repairing disks, and when that is done we'll provide further updates.

17:54 Progress Update
We expect to be fully operational in another 4-6 hours, we again apologize for the inconvenience this is causing, we need to finish the disk repairs and then we can reboot the servers on each hypervisor.

20:21 Progress Update
We are on track with the repairs, currently 80% done with the repairs, at which time we will schedule reboots of all VM's on each Hypervisor thereafter, again we appreciate the patience we've received while restoring the functionality back to its former status.

20:40 Progress Update
We're currently at 92.57% with disk repairs 

TASK: SERVER REBOOTS on HYPERVISORS (Starts: 21:10 - ETA: ~1.5-2 Hours)

21:46 Progress Update
We've begun rebooting every single node, this will take about 1.5-2 hours to go from A to Z

22:03 Progress Update
Reboots are in progress, no further update until they have been rebooted, at which time we will notify every open ticket.

01:43 RESOLVED
All reboots have been processed and every server should have come up, We apologize for any inconvenience this may have caused and have taken steps to prevent this sort of outage from happening in the future. Thank you to everyone who was patient and let us deal with this.

On September 10th, we'll be performing an upgrade to our Virtual machine platform core, If you do not have a Virtual machine feel free to ignore this message. If you do have a Virtual machine, please read an email sent out entitled IMPORTANT: Virtual Platform Update [Requires Reboot] for all the information regarding the task.

UPDATE: This was never needed, we ended up updating all of this without clients ever being burdened by it.

05. July @ 12:00 PM GMT - Migration scheduled for the server Lettir, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out to the ones affected by this upgrade in an email. If you do host your account on the server mentioned, feel free to ignore this.

05. July @ 12:04 PM GMT - This server is migrated LIVE, no downtime or very little to be expected during switch.

05. July @ 12:10 PM GMT - This server will be migrated LIVE, expected little to no downtime, same nameservers, same IP, everything remains same.

05. July @ 19:23 PM GMT - The migration is complete.

04. July @ 03:00 AM GMT - Migration scheduled for the server Esja, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out to the ones affected by this upgrade in an email. If you do host your account on the server mentioned, feel free to ignore this.

04. July @ 02:00 AM GMT - Final Preparations before starting the migration.

04. July @ 02:28 AM GMT - Suspension of accounts starts now

04. July @ 02:51 AM GMT - Migration starts now (ETA ~10 Hours)

04. July @ 08:49 AM GMT - Migration has finished, and everything should be back to normal for everyone on Esja (6 hours 49 minutes)

09. May @ 02:00 AM GMT - Migration scheduled for the server Eldborg, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out to the ones affected by this upgrade in an email. If you do not have to host on the server mentioned, feel free to ignore this.

09. May @ 01:42 AM GMT - Migration preparations are done, starting the migration.. Expected to take between 9-12 hours.

09. May @ 03:03 AM GMT - Everything is going according to plan, account migrations are in progress with no issues. (eta: 11 hours)

09. May @ 06:44 AM GMT - Unsuspension of accounts has begun (eta: less than 6 hours)

09. May @ 08:57 AM GMT - Migration finished (approximately 7 hours it took)

15.April @ 02:00 AM GMT - Migration scheduled for the server Hengill, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out to the ones affected by this upgrade in an email. If you do not have hosting on the server mentioned, feel free to ignore this.

15.April @ 02:00 AM- Migration starting soon.

15.April @ 10:13 AM - Migration at 83% - eta 2-3 hours.

15.April @ 12:07 PM - Migration at 98% - eta 30 minutes.

15.April @ 12:10 PM - Restoration of last account in progress, unsuspension has begun.

15.April @ 12.19 PM - All restorations are complete, only unsuspension remains, we're currently in "f" so if you are prior to "f" your site is live, anything after user starting with "f" need to wait, this may take approximately half an hour up to an hour to finish. We'll consider this the last entry and mark this restoration as completed.

05/04/2022 - Migration scheduled for the server Dyngja, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out in an email to the ones affected by this upgrade in an email. It is very important to read and understand this email letter, if you are on this server and you believe you did not receive the letter, contact support as you will need to perform changes to your domains associated. If you do not have hosting on the server mentioned, feel free to ignore this.

NOTE: All websites which we currently manage on our registrar and currently use our ns11.orangewebsite.com and ns12.orangewebsite.com, will be automatically updated, no client needs to worry. Only clients which use other registrars and or use nameservers such as Cloudflare need to update their records post-migration.

05/04/2022 - Migration is in progress at 02:04
05/04/2022 - Migration ongoing, Nameservers are in bulk queue to be updated to the new home 02:15
05/04/2022 - Migration is near finished, we're sorry this is taking a bit longer for the final few accounts but most accounts are up and running 08:3
05/04/2022 - Migration Finished 09:03

FINAL NOTE:
Any account not updated within the next 3 days (08/04/2022) with their 3rd party DNS provider to set the IP from 82.221.129.20 to 82.221.129.39 and or update the Nameservers to ns9.orangewebsite.com, ns10.orangewebsite.com, will no longer see an active website, this is because we will shut down the server for good on the 8th, along with it's nameservers.

05/04/2022 - Migration scheduled for the server Baula, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out in an email to the ones affected by this upgrade in an email. It is very important to read and understand this email letter, if you are on this server and you believe you did not receive the letter, contact support as you will need to perform changes to your domains associated. If you do not have hosting on the server mentioned, feel free to ignore this.

NOTE: All websites which we currently manage on our registrar and currently use our ns13.orangewebsite.com and ns14.orangewebsite.com, will be automatically updated, no client needs to worry. Only clients which use other registrars and or use nameservers such as Cloudflare need to update their records post-migration.

05/04/2022 - Migration is in progress at 02:16

05/04/2022 - Migration and update of nameservers of all domains under our management not utilizing 3rd party DNS complete at 07:01

FINAL NOTE:
Any account not updated within the next 3 days (08/04/2022) with their 3rd party DNS provider to set the IP from 82.221.129.18 to 82.221.129.39 and or update the Nameservers to ns9.orangewebsite.com, ns10.orangewebsite.com, will no longer see an active website, this is because we will shut down the server for good on the 8th, along with it's nameservers.

03/04/2022 - Migration scheduled for the server Jolnir, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out in an email to the ones affected by this upgrade in an email. If you do not have hosting on the server mentioned, feel free to ignore this.

03/04/2022 - 02:00AM Migration started

03/04/2022 - 04:38AM Migration finished

18.March - Migration scheduled for the server Hekla, this is due to EOL (end of life) on the operating system and its software, detailed version of events are sent out to the ones affected by this upgrade in an email. If you do not have hosting on the server mentioned, feel free to ignore this.

24.March 02:00 - Migration is in-progress, anything regarding this migration will be updated in this post.

24.March 09:53 - Migration is near completion, finalizing setup.

24.March 10:57 - Migration is complete, everything should be up and running as normal, we apologize for the inconvenience this may have brought but this was needed to address security issues and software upgrades.